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United Airlines has made a lot of mistakes and now it finds itself in a big PR nightmare. The proof ended up on a video that went viral and passengers left in shock.
HOW IT STARTED
United had an overbooked flight from Chicago to Louisville on Sunday. Why do airlines oversell flights?
United needed four seats for four employees who were flying on standby. How come they get priority over passengers who already dished out money for a ticket?
United offered up to 800 dollars in travel vouchers to passengers if someone would give up their seat. No takers. Why didn’t the airline offer more money? Everyone has a price.
United decided to randomly pick passengers off the flight when no one gave up their seat. Three passengers were apparently fine with it but one man was not. He said he was a doctor who insisted he had to go home. How did the airline randomly pick passengers?
When the man would not leave, the airline called in airport officers who forcibly dragged the man out of his seat. It was a violent scene. The passenger hit his face on an arm rest and started bleeding. Why were the officers rough with him?
While some passengers were recording video on their phones, others were left in shock and in tears. Who is going to help the passengers now dealing with their own trauma?
Audra Bridges caught everything on video.
UNITED’S CEO RELEASES STATEMENT THAT MADE THINGS WORSE
Problems continued when United’s CEO Oscar Munoz came out with a statement that sounded like a pity party for the airline. He called the situation an “upsetting event” for United. Did he hear the passenger’s outcry as they dragged the man down the aisle? Did he see the passenger’s bloody face? Now that’s upsetting.
The CEO apologized for “having to re-accommodate” customers.” Dragging a man in an airplane is the CEO’s version of re-accommodate?
CNN reported Monday that one of the officers has been placed on suspension. Why weren’t all the officers put on leave?
United’s CEO says the matter is being reviewed. Too late, the damage is done.
My advice to CEO Oscar Munoz is get a better PR team and find the doctor, apologize in person and offer him and his family flights for LIFE.
It’s a start.
Joangel Concepcion had big dreams of living a very successful life as a television reporter after she graduated from Temple University. Fast forward to today and she is an author with her first book “Dropping the Mic.”
In the tell-all book, Joangel talks about making sacrifices, dealing with toxic people in and outside of local television newsrooms and the emotional journey along the way. She is brutally honest about pit stops in TV markets in Brownsville/McAllen, Rochester and Dallas. She has changed the names of some of her former coworkers in the book, because her goal was to share her experiences not to “out” people.
“Dropping the Mic” opens your eyes to what life in television news can be if you land in the wrong place or if the newsroom is not the right fit for you. Joangel walked away from journalism after four and a half years into her career. Her experiences are a wake up call that changes are needed inside TV newsrooms around the country or we’ will continue to lose good people.
Full disclosure, I contacted Joangel in 2014 when I learned she took a job at the same television station where I had once worked in Dallas. We immediately became friends and I was honored that she asked me to read a draft of her book. I am mentioned in it.
Joangel is funny, smart and she was a very good reporter. I am saddened that we lost another woman and Latina in TV news. I hope her book will inspire those getting into the business to keep their eyes wide open and be prepared for a roller coaster ride in television news.
You can pre-order Dropping the Mic from Amazon. It officially comes out on March 31.
Brave, bold, fearless and fair is how I would describe the four national TV news anchors and correspondents I have chosen as my best for 2016. As journalists we should all want to model after the work done by Jake Tapper, Gretchen Carlson, Tom Llamas and Jim Acosta. In a business that is challenged by fake news and “wannabe news celebrities” these four journalists are the real “truth seekers.”
JAKE TAPPER: THE BEST TV NEWS INTERVIEWER, SPIN NOT ALLOWED
If you want to learn how to be a great interviewer, all you have to do is watch Jake Tapper every day on CNN.
He uses solid facts to push for the truth and doesn’t allow anyone to add spin to an answer. Whether he is talking to a politician or someone who happens to be where news is breaking, Jake digs deep and peels off the layers.
Thanks Jake for teaching journalists how to do an interview with determination and class.
GRETCHEN CARLSON: THE WOMAN WHO EXPOSED SEXUAL HARASSMENT IN TV NEWS
Gretchen Carlson changed life for women in TV news.
In 2016, she exposed sexual harassment in the newsroom and on the way took down one of the most powerful men in the business AKA Roger Ailes. He had all the power to do what he wanted when he ran Fox News and he did just that. Under his rule, women had to be beautiful, wear body hugging dresses, shorten the hems and show lots of leg when on-air.
But when Ailes’ power turned to sexual harassment, Gretchen skillfully planned how to expose him. She filed a lawsuit. Her former co-workers at Fox News, including several women turned on her. Shame on them! Not even current Fox princess, Meygan Kelly had the courage to speak up until she had to especially when it was time to promote her book.
Eventually Ailes was shown the door with a 40 million dollar paycheck, and Gretchen settled too. Thank you Gretchen for giving women in news the courage to stand up, speak up in our newsrooms even if it means losing a job. We do matter more!
TAKING CHARGE ON THE DONALD TRUMP CAMPAIGN TRAIL: JIM ACOSTA AND TOM LLAMAS
Jim Acosta of CNN and Tom Llamas of ABC News lived out of suitcases during the 2016 presidential campaign covering Donald Trump’s every move. They were unstoppable as they pursued the facts even when Trump and his supporters aimed their angry, ugly words and actions at them.
To become a good reporter you have to be fearless when seeking the truth. Well Jim and Tom proved they don’t get angry or even, they just get the job done.
Jim and Tom are also two of the few Latinos covering the political beat on a national level. They are role models to many Latino/Latina journalists coming up the ranks.
Tom and Jim thank you for showing us journalists to push forward when a wall of angry words hit you right in the face from all angles.
Who will be the best in 2017? Stay tuned.
Latinos may have been the big voting block in the 2016 Presidential elections but apparently the folks at the Latin Grammy Awards didn’t want the media to ask any questions about politics to the winners or nominees.
EN SHOCK. En la sala de prensa @latingrammy nos pidieron a todos los miembros de medios de comunicación q no hagamos preguntas de politica. Que error buscar silenciar temas que importan tanto #latingrammy
IN SHOCK In the #LatinGrammy press room they have just asked all members of the media NOT to ask questions related to politics. What a mistake to silence the topics that are so important for Latinos right now.
The media should not be silenced. We have the right to ask anyone including celebrities questions about any topic. And guess what? Everyone has an opinion on the recent election of President-elect Donald Trump and Hillary Clinton’s loss.
Here’s hoping someone in the press let the nominees and winners know they have been told not to do their jobs, ask the questions they want about politics. Here’s to hoping the celebrities, entertainers, and Latin Grammy nominees and winners speak out and complain too.
Stand up for the media. We have to do our jobs even at the Latin Grammy Awards.
I am shocked and saddened to hear about the passing of Gwen Ifill.
As a well-respected journalist, Gwen broke barriers for many women of color including myself.
The picture I share is one of the highlights during my time as a student at Walter Cronkite School in Arizona State University.
This was in 2013. Gwen was a guest speaker at a school event.
Her topic was on diversity and inclusion in the news. Here’s the event video from that day.
Before her appearance, Gwen wanted to meet with groups such as the National Association of Hispanic Journalists (NAHJ) and the National Association of Black Journalists (NABJ). When I heard she was coming, I knew I had to attend.
During the meeting, she answered our questions, talked about her journey, gave us some great tips and about having more diversity in the newsroom.
Gwen was a class act. She was kind enough to take photos with everyone that day. She took her time to talk to all of us about any questions we had.
To me, she was one of the nicest people I have ever met.
LESSONS FROM GWEN
As a woman of color, Gwen taught me not be afraid to ask the tough questions. She was also not afraid to be her unapologetic self in the society where women, especially Black and Latina women, are undermined and ignored in their contributions .
Even with her success, I loved how she was still humble and down to earth. She never forgot her New York roots.
While she may no longer be with us, her spirit lives on through our interventions in creating more stories about us in a medium that still undermines our contributions in journalism.
Stephanie Guzman is a digital producer at KMTV, the CBS affiliate in Omaha, NE. She’s also a 2015 graduate of the Walter Cronkite School of Journalism and Communications at Arizona State University, and a member of the National Association of Hispanic Journalists.
I admire good journalists. I admired Gwen Ifill for everything she had accomplished in the world of journalism. I met her once at a journalism conference. She was surrounded by many journalists, all of them fans of hers. When I heard of her passing on Monday, I remembered three of my favorite Gwen quotes. Rest in peace Gwen.
We start our day with President-elect Donald Trump. For those who supported him. Congratulations. For those who did not, wipe off those tears and remember your rights as Americans still exist.
But this is now a very divided country. We know that. It will be Trump’s job to figure out a way to bring all Americans together. As people of color there is a fear. Do we regress to what we had in the 1950’s or will Donald Trump figure out a way to unite us?
As women we also have our fears. Do we lose our rights to stand on an equal platform or do men feel a win for Trump means a pass to grope us when they want? Yes, that’s a valid concern after hearing the Access Hollywood tape.
LET FEAR FUEL YOUR PASSION TO DO THE RIGHT THING
But now is not the time to allow fear to hold you back. Use that fear to fuel your passion to do what is right for this country. One man, one political party, one election does not take away our voice, our strength, our power as Americans.
It hasn’t been easy for journalists either, but we still have a job to do. Learn from the journalists who covered the Trump campaign. Often they endured verbal attacks from Trump and his supporters but kept pushing forward, seeking the facts. We need to continue asking the tough questions of our President-elect as we have done with past individuals voted into office.
Donald Trump has four years to prove himself and keep those promises he made to his supporters. The clock starts now.
A win for journalism and freedom of the press today in North Dakota!
A ‘riot’ charge has been dropped against veteran journalist Amy Goodman of Democracy Now! The State’s attorney’s office hit Goodman with that charge on Friday after dropping trespassing charges for her coverage of the thousands of Native American’s protests against the Dakota Access Pipeline.
Today, the North Dakota District judge found no validity in the charge. Goodman said on DemocracyNow.org “This is a complete vindication of my right as a journalist to cover the attack on the protesters, and of the public’s right to know what is happening with the Dakota Access pipeline.”
Democracy Now! plans to continue covering the story. Read more at Democracy Now!
IN MY OPINION
Freedom of the press is alive and well thanks to North Dakota District Judge John Grinsteiner who made the right decision, but State’s Attorney Ladd R Erickson needs to learn you cannot abuse your legal power to silence the media when we seek the truth.
Thanks for your coverage and bravery Amy Goodman.
Slow down and triple check any image or photo you plan to use on a TV newscast, especially in the death of a celebrity. A mistake can be embarrassing.
Frank Sinatra Jr. died on Wednesday. Someone at WDNU-TV in Indiana pulled up a Sinatra photo and used it as an OTS (Over-the-Shoulder) on the 11 p.m. newscast. The photo was not Sinatra Jr. but that of Joe Piscopo, a former Saturday Night Live comedian who used to imitated Frank Sinatra Sr. Oops!
HOW TO AVOID A MISTAKE
- Don’t be in a hurry.
- You’re not expected to know everyone. It’s OK to admit it and ask for help.
- Look for at least three reliable sources for photos.
- Check to see if the celebrity or family has a foundation. SinatraFamily.com
- If the person was an actor there is probably a photo on IMBD . IMBD has photo of Sinatra Jr.
- Check YouTube to see if the singer/entertainer has video. Sinatra Jr. was on YouTube
- Look for a fan forum or website.
We are a team in a newsroom. Everyone from the producer to the anchor should have their eyes open to catch any mistakes before they make air.
The post office has been my second home for the past few weeks. I’m busy sending out Christmas gifts to friends and family. Twice during my visits, I have witnessed people burst through the post office doors, looking at the long line of customers and start verbally abusing the postal clerks.
Stop blaming the post office clerks for the lack of workers at the counter and for the long line of customers. Can we say budget cuts? And have these idiots forgotten that the internet and lack of business has forced the U.S. Postal Service to tighten its budget and that means having fewer workers dealing with customers at the post office.
Here’s my recommendation. The next time you go to the post office and you get to the counter, smile and ask the clerk how they are doing, and say “thank you” before you leave. They are hard workers who deserve our respect.